FAQ

Frequently Asked Questions

How long will it take for our blinds to be delivered?
All made to measure wooden venetian blinds are usually dispatched within 3-5 working days!

Are our blinds covered with a warranty?
All our MTM wooden blinds have a 12 month guarantee. Any faulty blinds shall be collected at our cost. We shall attempt to repair any faults before sending out a replacement blind.

Are our blinds returnable?
Made to measure wooden blinds are non-returnable, as they are made to your specific dimensions. Please request a free sample swatch and double check your dimensions before placing your order. We are unable to offer refunds or exchange blinds that have been inaccurately measured or selected in an inappropriate finish. We simply manufacture your blinds, as per order, so please ensure your requested finish/dimensions are accurate.