Guarantee, Returns & Refunds Policies

General Rules

8.1 If any Products supplied should be defective or different from those ordered Interior Decor Direct will offer exchange, replacement, fixing or immediate refund on return of products. Please note, the delivery charge is non-refundable.

8.2 Goods exchanged or replaced for reasons other than complaint will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods. All returned non-defective goods must be in stock condition and in the original packaging.

8.3 Please address any returned Products to Interior Decor Direct, Unit 5, Lakeside Trading Estate, Beoley Road East, Redditch, B98 8PE.

Made To Measure Goods - Refunds and Returns

8.4 Made to measure products are non-returnable, as they are made to your specific dimensions.

8.5 Please double check your dimensions before placing your order. If you then notice an error with your measurements, please advise us ASAP - as we may be able to amend your order prior to reaching production. If your order has already reached production - your blinds will be made as per your order unless it is possible for us to make the change (for example, when the blind needs to have slightly smaller sizes).

8.6 We hold no responsibility for inaccurately measured goods. Please refer to our measuring guide.

8.7 We are unable to offer refunds or exchange blinds that have been inaccurately measured or selected in an inappropriate finish. We simply manufacture your blinds, as per order, so please ensure your requested dimensions are accurate. However, we will endeavour to trim your blind wherever possible, for an additional fee, which would also include the cost of collection / return to us and redelivery of your order.

8.8 All our MTM wooden blinds have a 12 month guarantee. Any faulty blinds shall be collected at our cost. We shall attempt to repair any faults before sending out a replacement blind. Alternatively, we shall issue a full refund for any faulty blinds returned to us.

8.9 We strongly advise customers to request a free sample prior to placing an order.  Colours may differ from monitor to monitor, depending on your PC settings. Also, as our blinds are made of real wood, the finish may fluctuate slightly due to the natural grain of the wood.

8.10 Any issues, with regards to manufacturing faults (i.e. incorrect size, slat size or blind finish etc.), quality or damage acquired during transit must be reported within 14 days of receipt of your order, as per signature on delivery. In the unfortunate event of us making an error, your order shall be collected and rectified as priority. However, no refunds can be offered as our blinds are a made to made measure, non-returnable product.

Cancellation

9.1 Interior Decor Direct reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order.

9.2 Interior Decor Direct accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases Interior Decor Direct will immediately refund any payments made in full. The consumer has the right to cancel their order within 7 working days which starts from the day after the day the customer receives the goods except where the goods are perishable. The customer will have to pay the cost of returning the goods. Interior Decor Direct will refund the customers money within 30 days of cancellation.