Terms & Conditions
Important
1.1 When you make a purchase from Interior Decor Direct you are agreeing to the following Terms and Conditions of Sale. (Your statutory customer rights are not affected)
1.2 "Interior Decor Direct" is part of a Ltd company located at Unit 5, Lakeside Trading Estate, Beoley Road East, Redditch, B98 8PE.
1.3 "Customer" or "you" means the person or company who place an order via the website to purchase any of the products.
1.4 "Products" means the products offered for sale by Interior Decor Direct via the website.
1.5 "The Website" means "interiordecordirect.co.uk".
1.6 These terms and conditions are applicable to the supply of all products by Interior Decor Direct, to the customer. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
1.7 Product specifications are subject to change.
Price
2.1 All prices are quoted in £ Sterling (and are inclusive of VAT), unless otherwise specified.
2.2 All prices are exclusive of postage and packing, unless otherwise stated.
2.3 VAT (if applicable) and carriage (if applicable) are added to your order prior to purchase. You will be given the total price of the transaction including any VAT and carriage before you complete you purchase. There are no hidden extra costs. VAT is included in your order price. Orders delivered to and paid for from outside of EU (European Union) to non-UK businesses may be exempt from VAT. Companies must first contact us with their VAT registration number.
2.4 Prices are subject to change without notice.
Payment
3.1 Payments must be made in £ Sterling only, unless otherwise specified using any of the cards shown. When you have completed your selections you are automatically transferred to our secure server.
3.2 Our server is 100% secure and acknowledged as an industry standard for applications requiring a high degree of security.
3.3 After placing an order the Customer will receive an e-mail confirmation of order for the purchase.
Passing of Property
4.1 Interior Decor Direct shall retain legal title to the products until all payment has been made in full by the Customer.
Passing of Risk
5.1 The risk on the Products shall pass to the Customer on delivery once the products have been signed for.
Delivery
6.1 Any date or period for delivery shall be considered as indicative only although if a product is in stock, we aim to send it out to you within 5 working days of your order. If we cannot dispatch an item to you within 21 days of order, we will notify you by e-mail and at your request we will cancel the order and refund your money in full. Interior Decor Direct cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.
6.2 Interior Decor Direct delivers to the UK mainland. All items dispatched are fully insured during transit.
6.3 Our couriers will notify all customers, via email, once orders have been dispatched.
6.4 Any claims for unreceived items must be made within 14 days of the date of dispatch.
Made To Measure Goods - Delivery
6.5 Our Made To Measure Wooden Blinds are usually delivered within 3-5 working days. The standard delivery P&P charge is £7.95* per order, to mainland UK. Additional timed delivery services are available for your convenience at additional cost.
* Please note additional surplus zone charges are applied where applicable.
6.6 All orders are usually delivered within 3 - 5 working days, however, during festive times, sales or special offers, this may be affected slightly. Orders shall be delivered Mon - Fri, between 8am and 6pm, requiring a signature on delivery. However, we also offer additional charged delivery options, to help us cater for your delivery requirements.
6.7 If our couriers are unable to deliver your order, following leaving a calling card and subsequent delivery attempts, your order shall be returned to us. All returned orders will result in a £19.50 re-delivery charge. The standard £19.50 fee, will also be passed onto the customer for a change of delivery address. Therefore, it is important to select an appropriate delivery address.
6.8 We aim to dispatch orders, paid by cheque, within 10 working days. This procedure, simply allows time for monies to clear.
6.9 Our couriers will notify all customers, via email, once an order is dispatched.
6.10 This email will also include consignment tracking information to enable each customer to track their order.
6.11 Any claims for unreceived blinds must be made within 14 days of the date of dispatch.
Acceptance
7.1 The Customer shall inspect the goods within a reasonable time after their receipt. (This does not however affect the customer's statutory rights).
Guarantee Refunds and Returned Goods
8.1 If any Products supplied should be defective or different from those ordered Interior Decor Direct will offer a refund or replacement on return of products.
8.2 Goods exchanged or replaced for reasons other than complaint will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods. All returned non-defective goods must be in stock condition and in the original packaging.
8.3 Please address any returned products to Interior Decor Direct, Unit 5, Lakeside Trading Estate, Beoley Road East, Redditch, B98 8PE.
Made To Measure Goods - Refunds and Returns
8.4 Made to measure products are non-returnable, as they are made to your specific dimensions.
8.5 Please double check the dimensions before placing your order. If you then notice an error with your measurements, please advise us ASAP - as we may be able to amend your order prior to reaching production. If your order has already reached production, your blinds will be made as per requested unless we are agree to make the change to the already manufactured products.
8.6 We hold no responsibility for inaccurately measured goods. Please refer to our measuring guide.
8.7 We are unable to offer refunds or exchange blinds that have been inaccurately measured or selected in an inappropriate finish. We simply manufacture your blinds as per order, so please ensure the requested dimensions are accurate. However, we will endeavour to trim your blind wherever possible, for an additional fee, which would also include the cost of collection / return to us and redelivery of your order.
8.8 All our MTM blinds have a 12 month guarantee. Any faulty blinds shall be collected at our cost. We shall attempt to repair any faults before sending out a replacement blind.
8.9 We strongly advise customers to request a free sample prior to placing an order. Colours may differ from monitor to monitor, depending on your PC settings. Also, as our blinds are made of real wood, the finish may fluctuate slightly due to the natural grain of the wood.
8.10 Any issues, with regards to manufacturing faults (i.e. incorrect size, slat size or blind finish etc.), quality or damage acquired during transit must be reported within 14 days of receipt of your order, as per signature on delivery. In the unfortunate event of us making an error, your order shall be collected and rectified as priority. However, no refunds can be offered as our blinds are a made to made measure, non-returnable product.
Cancellation
9.1 Interior Decor Direct reserves the right to refuse any order or part of order or to require further or better information to enable it to evaluate or process the order.
9.2 Interior Decor Direct accepts no liability for any failure to ship products where this results from it inability to do so or its decision on reasonable grounds not to do so, provided it takes all reasonable steps to notify the customer within 14 days of order placement that products will not be shipped as ordered. In such cases Interior Decor Direct will immediately refund any payments made in full. Interior Decor Direct will refund the customers money within 7 working days of cancellation.
Licence Agreement
10.1 The customer shall respect all license agreements delivered by the copyright owners. Interior Decor Direct cannot be held responsible for any misuse constructed by the customer or any third party.
Dispute Resolution
11.1 If the customer has any complaint he or she should contact Interior Decor Direct on telephone 01527 757 997 or email the complaint. Interior Decor Direct agrees to respond promptly to all complaints in a fair and equitable manner.
11.2 Interior Decor Direct and the customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of products or these conditions.
11.3 If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third party jointly nominated by the parties ("the third party"). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings.
11.4 The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.
Law
12.5 These terms and conditions are governed and shall be interpreted in accordance with the laws of England and Wales.